Privacy Policy

1. Data Controller Information

This privacy policy applies to the website freshsignalproex.world operated by freshsignalproex d.o.o., a company registered in Slovenia. We are the data controller responsible for your personal information.

2. Data Collection

We collect personal information that you voluntarily provide to us when you use our website, contact us, or engage with our services. The data we collect includes:

• Contact Information: Name, email address, phone number, company name, and business address when you submit enquiries or contact forms
• Communication Data: Any information you provide when you contact us via email, phone, or through our website forms
• Technical Information: IP address, browser type, operating system, referring URLs, and pages visited on our website
• Usage Data: Information about how you use our website, including page views, time spent on pages, and interaction patterns
• Marketing Preferences: Your consent preferences for receiving marketing communications and newsletters

3. How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests and your consent where required:

• Service Provision: To respond to your enquiries, provide information about our services, and deliver the marketing automation solutions you request
• Communication: To contact you regarding your enquiries, provide customer support, and send service-related notifications
• Business Development: To understand your business needs and tailor our services to meet your requirements
• Marketing: With your consent, to send you marketing communications about our services, industry insights, and relevant updates
• Website Improvement: To analyse website usage, improve our services, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses the following types of cookies:

• Necessary Cookies: Essential for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used for advertising and remarketing campaigns
• Functional Cookies: Remember your preferences and settings

For detailed information about the cookies we use, please refer to our Cookie Policy.

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for marketing communications or cookie usage
• Legitimate Interests: For business development, website improvement, and providing requested information about our services
• Contract Performance: When processing is necessary to fulfil our contractual obligations to you
• Legal Obligation: When required by applicable laws or regulations

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing our services, under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate data protection safeguards
• Consent: With your explicit consent for specific purposes

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy. Our data retention periods are as follows:

• Contact Enquiries: Retained for 3 years from the date of last contact to maintain our business relationship and provide ongoing support
• Marketing Communications: Until you withdraw consent or for 3 years from last engagement, whichever is sooner
• Website Analytics: Anonymised data retained for 26 months in line with Google Analytics retention settings
• Legal Compliance: As required by applicable laws and regulations

8. Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete personal data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing that relies on your consent

To exercise any of these rights, please contact us using the details provided in the contact section below.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security
• Incident response procedures

10. International Data Transfers

As we operate within the European Union, your personal data is primarily processed within the EU/EEA. If we need to transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us using the following information:

14. Supervisory Authority

If you believe we have not handled your personal data in accordance with this privacy policy or applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Slovenia, this is the Information Commissioner (Informacijski pooblaščenec).